FAQ'S

asked questions

Smart Finance Financial Success Strategic Solutions
Smart Finance Financial Success Strategic Solutions
You can contact the Company’s customer support team, by sending an email to support@bnc-ltd.co.uk
 or by sending a message through our website on the Contact-us page
 

At BNC Ltd, safeguarding client data is a top priority. The company adheres to industry-leading practices detailed in our privacy policy. Additionally, we recommend several steps to enhance the security of your personal data:

  • Password Security: Never disclose your password or sensitive account information to anyone.
  • Fraud Awareness: Be cautious of fraudsters impersonating reputable companies and avoid sharing personal information with them.
  • Email and SMS Safety: Refrain from clicking on links or opening attachments from unfamiliar emails or responding to unknown SMS messages. Always verify their legitimacy.
  • Secure Transactions: Conduct transactions only through our secure portal and trading platforms, and never transfer funds to external sources.
  • Regular Updates: Change your passwords frequently and install anti-malware software on all your devices.

Yes, the Company offers access to a demo account. To open a demo account, please click on “Try Free Demo” and follow the instructions.

 

WebTrader refers to a web-based trading platform that allows traders to access and manage their trading accounts via a web browser without needing to download or install any software.

Key Features of WebTrader
Cross-Platform: WebTrader can be accessed from any device with a web browser, including desktops, laptops, tablets, and smartphones. No Installation Needed: Unlike desktop platforms, WebTrader doesn’t require any software installation, making it convenient for traders who are on the go or using multiple devices.

FAQ'S Corner

frequently asked questions

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To place a new order, you have to log in on your chosen platform and follow the steps to place a new order. Should you not know which steps to follow, you can view the Help Centre of each platform once logged in.

To close a position, you have to log in on your chosen platform and follow the steps to close a position. Should you not know which steps to follow, you can view the Help Centre of each platform once logged in.

You can find your account balance and trade history by logging into the Secure Client Area and by clicking on the “Account” icon.

 

Bank Wire transfers might take between 2-5 business days to reach their destination.

Please contact support@bnc-ltd.co.uk and provide your SWIFT confirmation to assist you in locating your funds.

Yes, you can withdraw at any time as long as you have sufficient margin in your account to cover the withdrawal amount.

Withdrawal requests are checked within 24 hours from the time said request is placed. Once the withdrawal request is reviewed, you will be emailed with the withdrawal request’s status.

All withdrawal requests are processed by our Accounts Department within one (1) working day; however, the time required for the funds to be transferred will depend on the payment method used.

  • Bank Transfers are typically processed by us within one (1) working day; however, it takes about three (3) to five (5) working days for the funds to be credited to your account.
  • Credit/Debit card withdrawals are also normally processed by us within one (1) working day, but up to ten (10) working days may be required for the funds to be credited to your account.
  • All other payment methods are usually processed by us in one (1) working day.

In order to withdraw funds from your account, you are required to submit withdrawal requests from within the Secure Client Area.

 

Yes, it is possible to sign up without depositing but you can only use a demo account to perform any trades while not fully approved.